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Axicon - Manufacturer Warranty

Axicon verifiers are sold with a two-year limited warranty — including parts and labour — against manufacturing defects. The service cover is Return to Base (RTB) and does not include shipping costs. Standard repair turn-around is 7–10 working days from date of receipt.

How to send your verifier to be repaired

To return the unit for repair a RMA number must be obtained along with an RMA form. The RMA number must be quoted on all documentation. The unit must be packed in its orginal transit case including cables along with the completed RMA form, purchase order, payment details and the Axicon Barcode Verifer Manual.

RTB checklist:

  • RMA number
  • RMA form
  • Purchase order
  • Payment details
  • Axicon Barcode Verifier Manual
  • Faulty unit
  • All cables

If the unit is shipped without the transit case Axcion will supply and charge for a replacement. Axicon will not accept responsibility for equipment returned without a RMA number or with alternative packaging.

Service Contract

Can be purchased within 30 days of purchasing an Axicon verifier — based on date of despatch. Contract length can range from a single year to a maximum of 10 years and must be paid in full prior to the contract commencing.

A service contract includes the cost of parts and labour and a loan unit will be available during the repair if required. Parts will be chargeable where the unit has been damaged caused by misuse.

Factory Calibration

Axicon recommend an annual calibration of the unit to ensure compliance with GS1 standards. The factory calibration is different from user calibrations as it uses high precision testing equipment.

The silver sticker on the verifier unit states when it was last factory calibrated.

Terms and Conditions

Axicon reserves the right to charge an inspection fee for any equipment returned under warranty for which no fault is found.